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Leadership & Engagement The Ritz-Carlton Way
January 30, 2018 @ 8:30 am - 10:30 am UTC+0
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Presented by:
The Ritz-Carlton Leadership Center How does a legendary brand consistently delight their discerning global clientele?
Leaders from the Ritz-Carlton will tell you the answer lies in deliberate and sustained employee engagement. If you want your clients to feel like they’re receiving world-class service when engaging with your organization, this seminar is for you.
It is imperative that leaders create a strong foundational plan for business success, including sharing that plan with employees, defining the purpose of their work, and empowering employees to commit to the momentum of the plan. Making a leadership commitment to employee engagement will reduce turnover, create and maintain a culture of exceptional service, and increase customer loyalty.
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Distinctive Topics:
- Understanding The Ritz-Carlton Employee Promise and how it relates to the success of your business
- Operationalizing The Ritz-Carlton 12 Principles of Leadership
- Promoting emotional intelligence in your employees
- Examining the nuances of culture versus strategy